Big hype, little substance

Despite its appealing location and spacious rooms, the experience fell short. The bathrooms were in need of better maintenance, and our requests often went unanswered. The slow Wi-Fi and insufficient kitchen supplies further detracted from the stay. It feels like the potential is there, but the execution is lacking.

amazing staff made our stay so smooth with quick check-in and comfy room with full kitchen

Great location with excellent service.

I enjoyed a comfortable stay, with a spacious room equipped with a functional kitchenette for our road trip meals. The location provided easy access to nearby restaurants. Minor issues like some maintenance needed, but overall a great experience!

My recent stay was fantastic, even better than my previous visit to middleburg heights. I loved the spacious king studio and the full kitchen made meal prep easy. It was a quiet weekend, and the staff were friendly and helpful throughout my time there.

the wi-fi kept dropping unexpectedly.

The King Studio room was spacious and really comfy. It had a full kitchen with fridge, stovetop, and microwave which was super handy. The AC worked great. My only disappointment was the first room was missing a table, but they switched me to a better one without any hassle.

I truly appreciated how spacious and welcoming my room was, with a full kitchen and comfortable living area. The layout of the hotel made it easy to navigate, which is wonderful for seniors like myself who value accessibility.

Better maintenance for accessibility features would be helpful.

I had a very positive experience during my 6-day stay at Sonesta. The spacious King Studio provided a full kitchen which allowed me to prepare my meals easily. The bed was comfortable and the adjustable thermostat was a nice touch for maintaining a cozy atmosphere. The staff were responsive and assisted effectively in accommodating my business needs. Overall, the amenities were quite satisfactory for a productive business trip.

There were cleanliness issues in the kitchen and bathroom upon arrival.

Had an awesome time with my friends! Played tennis at the sports court and checked out a few nearby restaurants. The rooms were spacious and comfy. The kitchen was well equipped for us to whip up snacks. Location was super convenient for our travels, and breakfast was a nice bonus.

I did have a minor issue with check-in, as everyone had to fill out registration forms which took longer than expected. It would be better if they'd streamline that process.

The spacious room was perfect for our family with two small kids. We enjoyed the kitchen setup allowing us to prepare snacks easily. Plus, we played tennis on the sports court—it was a fun break for the whole family!

My kids wished there were more kid-friendly activities on-site.

The kitchenette was well-equipped, but the hallways were not cleaned regularly.

Family with kids will have fun

The kids loved the pool area, it gave them a chance to unwind after long days. The staff even let us borrow some basketballs for the courts which was unexpected but really nice.

It wasn't exactly budget-friendly but it did the job.

The spacious room was a great plus, and the shower pressure was just fantastic! The kitchenette made things so easy, really felt like home.

Cozy, Cozy, Cozy

My King Studio was perfect for me! The full kitchen with a stove and microwave made it easy to whip up snacks.

would recommend 💖🏨

This place suits me perfectly! The free Wi-Fi, fitness centre, and 24-hour reception make my stays effortless. I remember how the staff helped print documents on my first visit. If you need anything, just ask!